Simply click on the 'apply now' button, and complete the application form - it will only take a few minutes. You will need a valid passport and a valid UK issued debit card in order to complete the application. We will attempt to identify you via electronic database checks, however you may be required to provide further proof of identity. The requested documents can either be faxed to us on 0845 052 9353, or emailed to helpdesk@ultratravelcard.com or posted to Ultratravel Currency Card c/o Caxton FX, Portland House, Bressenden Place, London SW1E 5BH.

In applying for your first currency card, we do not charge a fee but we do take a deposit of £10 which will be added to your available balance on your card as soon as you activate it.

You may apply for an additional card for any family member as long as they are 13 years of age or over. When completing your application, simply click on the "add additional cardholder" section of the form and complete their details. There is a fee of £5, €7.50 or $10 for each additional card, depending on the currency of the card which will be applied to the card balance. You can also apply for a secondary card from within the cardholder account area at any time.

Yes, you can apply for all three cards on the same application form.

Once your application has been processed a currency card will be sent to you within 7 days.

You must sign your card on the signature strip on the reverse side as soon as it is received. To activate your card simply click on the ‘login/activate’ link on the website and follow the instructions to activate/load your currency card. Please note your card will only be activated when you load your card for the first time online. Your £10 security deposit will be credited to your balance at this stage. You will also require a PIN to use your card which can be retrieved by simply calling 0845 520 0503 or +44 207 281 0712 when calling internationally, and following the voice prompt.

You will need to load and activate your card when you receive it. Please ‘login/activate’ to do this.

Please call 0845 520 0503 or +44 207 281 0712 when calling internationally, and follow the voice prompts to receive your PIN. We do not send your PIN via the mail.

Please call 0845 520 0503 or +44 207 281 0712 when calling internationally, and follow the voice prompts to retrieve your PIN.

You can change your PIN at most ATMs in the UK. As your Europe Traveller or Dollar Traveller card holds a foreign currency the ATM may display a message saying “You may be charged for this transaction do you wish to proceed?”. You must select “Yes” in order to proceed and change your PIN. You will not be charged for changing your PIN.

Our Chip and PIN cards offer a safe way to take money overseas. You should treat your currency card like cash in a wallet. If it is lost or stolen, you may lose some or all of the money on your card. As a result, you must keep your Ultratravel Currency Card safe and not let anyone else use it. You must keep your PIN secret at all times. Do not reveal it to anyone. We recommend that you frequently check you online balance at www.ultratravelcard.com and monitor transactions using your transaction history. You should contact us if you notice anything suspicious.

If you do lose your card or it is stolen or you suspect that your card has been used by someone, you must tell us as soon as you can by calling our 24 hour lost and stolen helpline on 0845 222 2639 or from outside the UK +44 (0) 207 201 0526. We will then cancel your card. We may ask the police to investigate any suspected misuse of your card and they may need more information and assistance from you. We will refund the amount of any transactions which the investigations show are not authorised by you, provided you have kept your card and PIN secure. However, if the investigations show that any disputed transaction was authorised by you or you have not kept your card or PIN secure, we will not refund the transaction amount.

Funds can be loaded onto your currency card in a number of ways: Online, phone, or via SMS (text), however your first load must be made online. Please note your card will only be activated when you load your card for the first time online. Simply go to the website www.ultratravelcard.com and login to your account and follow the instructions on screen.

You can reload your card free of charge by logging into the cardholder area of the website. Alternatively you can do it by telephone. Just call us on 0845 222 2639. You can also load your currency card via SMS - please click here for further instructions on how to do this.

Your Ultratravel Currency Card must be loaded from a UK debit card in your (the primary cardholder's) name. Only the primary cardholder can load money onto a card, it is not possible to load it from any other account.

Once loaded, funds will normally be available for use on the Prepaid Card within minutes.

The minimum load on your Ultratravel Currency Card is £100, €150 or $200 depending on the currency of your card. The maximum single load is £5,000, €7,500 or $10,000. Your card cannot be loaded more than twice in any one day. We reserve the right to refuse to accept any particular loading transaction.

Cash withdrawals will incur a fee, please refer to our Terms and Conditions. There is no fee for point of sale transactions.

Your Ultratravel Currency Card is not a credit or debit card. It is a prepaid Visa card that carries a variable amount of money dependent on how much has been loaded on to it. Each time you use the card, the purchase amount is deducted from the available balance.

If you are at an ATM or somewhere where the bill is presented in sterling rather than the local currency (i.e. euros or dollars), ask to pay in the local currency, not sterling. This is a process called Dynamic Currency Conversion, or DCC. The merchant invites you to pay in sterling and then performs the exchange at a rate that could be unfavourable, which may cost you money. Remember to check the payment terminal, if the amount is shown in sterling, ask that it is changed.

Each retail store has its own return policy and will handle the returns in the same manner as any other Visa transaction.

You can use the Ultratravel Currency Card wherever there is a Visa sign, including ATMs, shops, restaurants, online or on the telephone.

Yes, your Ultratravel Currency Card will work in the UK. Please refer to our terms and conditions for the fees associated with domestic use of your card. Using your card outside the denominated currency would involve an extra foreign exchange. This exchange rate would be determined by Visa rather than Ultratravel.

Do not use your Ultratravel Currency Card for any security deposits when you check into a hotel or hire a car. Secure these with any other card and only use your Ultrtravel Currency Card to settle the bill. When a card is used for security deposit a block is put on the funds for the relevent amount on that card. Unlike a credit card your Ultratravel Currency Card holds a prepaid balance and the block will stop you from spending the deposit amount of your travel cash. A block can last for up to 30 days. Use any other card for the security deposit and your Ultratravel Currency Card when the payment transaction is required. The funds will still be pre-authorised on the other cards. If you have any questions, do not hesitate to call us.

You can check your card balance by logging onto your account or alternatively by using our SMS (text) balance retrieval service - please click here for further instructions on how to do this.

You should select the credit account option.

Check out all of the ATMs nearby the area you are visiting by going to http://visa.via.infonow.net/locator/global/

No. However, you can view your current balance and transactions online free of charge on the www.ultratravelcard.com website.

You have the right to redeem the funds on your Prepaid Card at any time in whole or in part. To do so, send us an e-mail using the "contact us" facility on the website, or contact Us on 0845 222 2639 requesting a redemption and indicating the amount to be redeemed.

If You request redemption of all funds on Your Prepaid Card, You may keep Your card with a zero Available Balance ready to load for Your next trip. There are no Fees or charges levied for cards with a zero Available Balance. When We process Your redemption, We will charge a Redemption Processing Fee (see section 14) other than

• during the initial 14 day cooling off period;
• during the 12 months following the expiry of the last Prepaid Card connected to Your account;
• when You are cancelling Your Prepaid Card due to the circumstances explained in section 13 and 23.

Funds will usually be returned in Sterling and where a conversion from a foreign currency to Sterling is required the conversion rate will be calculated using the prevailing buy rate applicable at the time of the redemption and can be confirmed by telephone. We can return the funds to the loading source, to a bank account in the same name as the Prepaid Card Account or We can issue a cheque for the redemption amount. Please note We may need to verify Your identity in order to satisfy Anti Money Laundering requirements.

We will not redeem the value of the funds on Your card to You if Your request for redemption of the funds is received by Us more than six years after expiry of this Agreement.

You will not earn any interest on any funds loaded on your currency card.

If your address, phone number or e-mail address change, you must let us know as soon as possible, by logging into your online account and updating the necessary sections. If we contact you in relation to your currency card, for example, to notify you that we have cancelled your card or to send you a refund, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not updated your online account.

You have a legal right to cancel your currency card within 14 days of receiving it. Under these terms and conditions, you also have the right to cancel your currency card at any time after this 14 day period. If your currency card is cancelled, we will immediately block your card so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised, pending or any fees for use of the card before it is cancelled. You can cancel your currency card by sending an email to us using the "contact us" function on the website or by calling us on 0845 222 2639.

You can have your card status changed to ‘deposit only’. This will mean that you will be able to load your card at anytime, but no purchases can be made. Before you go travelling again, simply give us a call we will unblock the card ready for use.

Your card will be valid for 3 years. When it expires we will issue you with a replacement card only if you let us know one is required. You will be contacted by email at your registered email address one month before expiry and you will be required to re-confirm your details and which replacement cards you require.

This could be for a number of reasons.
1. Your card is damaged.
2. You have no balance left on your Ultratravel Currency Card and need to load some more funds.
3. We have blocked the card for security purposes or on your instructions.
4. The card has expired and you have not confirmed that you need a replacement; please check the expiry date on the card itself. If you need help please call 0845 222 2639 or email info@ultratravelcard.com

We have tried to limit our fees as much as possible to ensure that we can provide the very best value for money for our clients. There are NO monthly fees and as long as you are using the card in the correct currency zone, NO transaction fees when you use your card in shops and restaurants. Unfortunately there are some fees that are unavoidable. Please see the section of our website for a full list of fees. In order to help you get the very best from your Ultratravel Currency Card check the know before you go page.